Privacy Policy

Metecno Privacy Statement

At Metecno, your privacy matters to us. We are committed to protecting any personal information you share with us — whether through our website, email, or business interactions — and we comply with the New Zealand Privacy Act 2020.

Any information you provide to Metecno is handled with care, used only for legitimate business purposes, and never sold, traded, or disclosed to third parties without your consent unless required by law.

If you have any questions about this Privacy Statement, please contact us using the details below.

1. Collection and Use of Personal Information

Metecno collects limited personal information required to provide our products and services effectively. This may include your:

• Name, company, and contact details

• Enquiry or project information

• Communication preferences

We use this information to:

• Respond to your enquiries and process requests

• Provide quotes, order confirmations, and service updates

• Send you relevant information about Metecno products or promotions (if you have opted in)

• Improve our customer experience, website, and communication channels

We will never sell, rent, or lease your personal data to third parties.

2. Information Collected via Our Website

When you visit the Metecno website, we automatically collect general, non-personal data to help us understand how our site is used and to improve its performance. This may include:

• Your IP address and browser type

• Pages visited, time spent, and referring sources

• Device type and general geographic region

This information is aggregated and anonymised — it does not identify you personally.

3. Cookies and Analytics

Our website uses cookies and Google Analytics to enhance your browsing experience and measure website performance.

• Cookies are small text files stored on your device to help remember preferences and analyse site traffic.

• Google Analytics helps us understand visitor behaviour so we can improve content and usability.

We categorise the cookies we use as follows:

1. Strictly Necessary Cookies. These cookies are essential for our website to function securely and correctly. They enable core functionality such as network management, security, and accessibility, and allow you to navigate the site and use key features. Because the website cannot function properly without them, they are automatically set on your device and cannot be switched off in our systems.
2. Performance & Personalisation Cookies (Optional). These are optional cookies that we use to enhance your experience, improve our services, and deliver a tailored website experience. You must explicitly approve the use of these cookies via our cookie popup before they are set. This category combines the following purposes:

• • Performance (Analytical): These cookies allow us to measure and analyse visitor interactions with our website (e.g., counting visits, traffic sources, and popular pages). This helps us understand how visitors use the site, enabling us to improve our website's performance and structure.
  • Personalisation: These cookies are used to remember choices you make and deliver enhanced, more personal features. They are also used to create personalised experiences, such as showing relevant content and delivering targeted offers based on your previous interactions with our site.

You have the right to accept or deny the use of Performance & Personalisation Cookies. If you deny them, we will not set them on your device, but your access to the website will remain unaffected.

By continuing to use our website, you consent to our use of cookies and analytics in accordance with this Privacy Statement.

You can control or delete cookies at any time through your browser settings. However, disabling cookies may affect certain website features.

4. Email Communications and Mailing Lists

If you subscribe to Metecno newsletters, updates, or submit an enquiry, your email address is stored securely and used only for Metecno communications. We do not share or sell our email lists to any third party. Only authorised Metecno staff can access your subscription information.

5. Unsubscribe Policy

We only send emails to those who have chosen to receive them.
If you wish to stop receiving communications, you can unsubscribe using the link at the bottom of any Metecno email or contact us directly to have your details removed.

6. Data Security

Metecno employs industry-standard security measures to protect personal data against unauthorised access, alteration, or loss.
All personal information is stored securely, with restricted access for authorised personnel only.

Despite our best efforts, no online transmission can be guaranteed completely secure. Any information you share online is provided at your own discretion.

7. Links to Third-Party Websites

Our website may contain links to third-party sites for convenience or reference. Metecno is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Statement

Metecno may update this Privacy Statement periodically to reflect changes in legislation or our business operations. Updates will be posted on this page and take effect immediately upon publication.